Refund Policy – novelsdynasty.com
At novelsdynasty.com, we aim to ensure that every reader enjoys a smooth and satisfying experience. This policy explains how refunds are handled for our digital content and premium services in compliance with consumer protection and Paddle’s requirements.
1. Digital Content Policy
Our products include instantly accessible digital goods such as story unlocks, premium chapters, and exclusive features.
While digital content becomes available immediately after purchase, we understand that circumstances may arise where a refund is appropriate.
Therefore, we offer refunds within 14 days of purchase, as long as the content has not been fully accessed, read, or downloaded.
2. When Refunds May Be Issued
Refunds may be granted under the following circumstances:
Duplicate Transactions: You were charged more than once for the same order.
Technical Access Issues: You are unable to access purchased content due to a technical problem on our side, and we cannot resolve it within a reasonable timeframe.
Unauthorized Payments: A transaction was made without your authorization, and the claim is verified.
Unaccessed Content: You request a refund within 14 days of purchase and have not yet accessed or consumed the digital content.
3. How to Request a Refund
To request a refund, please contact our support team within 14 days of your purchase at novelsdynasty@gmail.com or through our Discord server.
Include the following details to help us process your request efficiently:
Your username and registered email address
The transaction ID (available in your payment receipt)
A brief explanation of the issue or reason for the refund request
Our team will review your request and respond promptly with the outcome.
4. Non-Refundable Items
Refunds cannot be issued for:
Credits or tokens that have already been used
Content that has been fully accessed, read, or downloaded
Requests made more than 14 days after the original purchase date
5. Chargeback Policy
Before initiating a chargeback through your payment provider, please contact us first — we’re always happy to assist and resolve any issues directly.
Please note that false or fraudulent chargebacks may result in account suspension or permanent ban from the platform.
6. Our Commitment
Your satisfaction is important to us. If you experience any issues or have questions about your purchase, don’t hesitate to reach out.
We are here to ensure your experience with novelsdynasty.com remains enjoyable, transparent, and hassle-free.